Shipping policy

Shipping Policy

Thank you for shopping with Minnie. We’re committed to getting your order to you as quickly and smoothly as possible.

Processing Time

Orders are typically processed within 1–2 business days, excluding weekends and holidays.

Once your order has shipped, you’ll receive an email with tracking information.

Estimated Shipping Times

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are:

Canada: 5-10 business days
United States: 5-10 business days
International: 7–14 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, weather, customs processing, holidays, or other circumstances outside of our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the shipping method selected.

Order Tracking

Once your order has shipped, you’ll receive a tracking number by email. Please allow up to 24–48 hours for tracking information to update after your package has been picked up by the carrier.

Shipping Delays

While we do our best to ensure orders arrive promptly, Minnie is not responsible for delays caused by shipping carriers, customs, weather, service disruptions, or other circumstances outside of our control.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before completing your order.

Minnie is not responsible for packages that are delayed, returned, lost, or delivered incorrectly due to an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hello@minniewellness.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost, Stolen, or Delivered Packages

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking around your property, with other members of your household, neighbours, concierge or front desk, and your local carrier or post office.

Minnie is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier.

If you believe your package has been lost in transit, please contact us at hello@minniewellness.com and we’ll do our best to help.

Returned to Sender

If a package is returned to us because of an incorrect or incomplete address, an unclaimed package, or a delivery issue outside of our control, additional shipping charges may apply if you would like the order reshipped.

International Orders

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also result in additional delivery delays.

Questions

If you have any questions about your order or shipping, please contact us at hello@minniewellness.com.